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Contact information
Address

2900 John St.
Unit 4
Markham, ON  L3R 5G3 - Canada

Email

Phone

(905) 477-2133

Fax

(905) 477-4219

 

CUSTOMER SERVICE

Here at Alpha Controls & Instrumentation Inc. (herein referred to as "Alpha Controls"), we are committed to you, the customer. We strive to provide you with the best possible customer service that you can count on. If you have any questions about a product or service, please feel free to reach out to us and we'd be happy to help you out.


i. SALES AND TECHNICAL SUPPORT

 

ii. CALIBRATION SERVICES SUPPORT

 

iii. ORDERING

  

iv. SHIPPING

v. RETURNS
  
 

i. SALES AND TECHNICAL SUPPORT

For sales, technical support, product information, and order inquiry, please contact us toll-free at (800) 567-8686  or by email at sales@alphacontrols.com.  

 


 ii. CALIBRATION SERVICES SUPPORT

For calibration support, please contact us toll-free at (800) 567-8686 or by email at services@alphacontrols.com .   If you require calibration services, please complete our quote request form .    

 

 

iii. ORDERING  

Order Online, By Phone or Email

Ordering products from Alpha Controls is very easy using our robust online store.

If you would prefer to order products by phone, please call us toll-free at (800) 567-8686 and one of our sales representatives would be happy to help you complete your order. Our business hours are Monday-Friday, 8:30 am - 5:00 pm EST.

To order by email, please send an email to  sales@alphacontrols.com .

 

Payment Methods Accepted

We accept VISA, MasterCard and American Express. Accepted methods may vary by country.

Our Credit Application Form can be found here.

 

Sales Tax

All prices listed are subject to the sales tax applied to the ship-to location.

 

Price Disclaimer

We attempt to be as accurate as possible with the information we present. We make reasonable efforts to accurately display the attributes of all products we sell. We do not guarantee that product descriptions or other content is entirely accurate, complete, or error free. Prices and promotions are subject to change at any time. Despite our best efforts, occasionally an item listed may not be available, an offer may have been changed or misstated, or an item may be mispriced. For any of these reasons, we will contact you and you will be given the option to either accept the corrected price, or cancel your order.

In the event that you dispute the amount, or validity, of any payments made to Alpha Controls, you must notify Alpha Controls in writing, within ten days of payment, of any such dispute by mail or by email. You expressly agree that your failure to notify Alpha Controls of any dispute within ten days of payment will constitute your express waiver of any claims related to the disputed payment.

 

iv. SHIPPING

International Shipping

International orders will not be charged a shipping fee at checkout. You will be contacted after purchase with shipping costs, or it can be charged to your UPS Account #.  

 

v. RETURNS 

Returned Goods Policy

Orders accepted by Alpha Controls are not subject to changes or cancellation by the Purchaser, except with Alpha Controls’ written consent. Alpha Controls may charge the Purchaser with reasonable costs based upon expenses already incurred and commitments made by Alpha Controls. No goods may be returned to Alpha Controls without Alpha Controls’ written permission. If Alpha Controls has authorized the return of goods for credit, Alpha Controls may deduct a handling and/or restocking charge and adjust the offer in accordance with condition of the goods on arrival in Alpha Controls’ warehouse.

For the protection of our customers, items purchased may be returned within 30 days from the time of receipt, for credit of the purchase price (less any shipping costs). Within this period, items may be returned, with freight prepaid,.  Items must be in their original packaging and in resalable condition.

You must notify us immediately of any shipping errors, missing items or damage (damages should be accompanied by a signed bill of lading acknowledging the damage).

Returned items received will be inspected for damage or misuse at which time they may be subject to restocking fees, other fees or refused, prior to the reimbursement of any credit.

Alpha Controls’ return guidelines are applicable to products purchased by you directly from Alpha Controls. All returns must meet the overall guidelines in order for the individual return policy to apply.  Calibration services are excluded.

All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by filling out the RMA form found here, or by contacting Alpha Controls through the methods provided on our Contact Us page.

Returns for refund will be subject to a 25% restocking fee for currently stocked items. Restocking fees for non-stocked or special order items will be handled on a case-by-case basis.

 

RMA Request Form

Please complete and submit the request form found here for any returns. We will review each submission and contact you for any further actions.
 

 

 

vi. PRIVACY

Privacy Policy

Our Privacy Policy can be found here on our Privacy Policy page.

Contact Form

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